Payments and Settlements

Buyer payment sequence

Confirm product availability, quantity, price, delivery possibility, and final order details before the buyer is asked to pay. The buyer must accept those details before proceeding. Never request payment outside the official Go Dokan process, and do not mark an inquiry as ready for payment until its details are confirmed.

Use only the payment and order statuses provided by Go Dokan. If a payment appears pending, duplicated, or unmatched to an order, do not ask the buyer to pay a second time; report the transaction and inquiry or order references for reconciliation. Do not request OTPs, PINs, passwords, or full payment credentials.

Vendor settlements

Keep verified settlement account information up to date and report any account change through the approved process. Review settlement statements and transaction records against completed orders. Settlements may reflect applicable commission, handling or delivery charges, return or refund adjustments, and other approved deductions under your vendor agreement and applicable policy.

For a discrepancy, include the settlement period, relevant order and transaction references, expected and received amounts, and supporting records. Vendor-funded credit is available only where Go Dokan has enabled and disclosed the applicable terms; do not describe a buyer as approved for credit without confirmation. See Payments and the Vendor's Guide.