| Help & Support

Trust & Safety

Go Dokan is designed to provide a safe and reliable marketplace experience for customers and vendors.

This guide explains how to protect your account, recognize suspicious activity, use Go Dokan safely, and report problems.

Keep Your Account Secure

Protect your Go Dokan account by following these basic security practices:

  • Use a strong and unique password.
  • Never share your password with anyone.
  • Never share your OTP or verification code.
  • Keep your registered phone number and email address secure.
  • Log out when using a shared device.
  • Avoid signing in on untrusted devices.
  • Keep your account information up to date.

Never Share Your OTP

An OTP or verification code is intended only for your account verification.

Never share an OTP with:

  • Other users
  • Vendors
  • Delivery personnel
  • Unknown callers
  • Unknown messages
  • Anyone claiming to be Go Dokan support

If someone asks for your OTP, do not provide it.

Protect Your Password

Your password should remain private.

Avoid:

  • Sharing your password with other people.
  • Using the same password everywhere.
  • Using easily guessed information.
  • Saving your password on public or shared devices.

If you believe someone knows your password, change it as soon as possible.

Safe Payments

Always use the official Go Dokan payment process when making a purchase.

Before completing a payment:

  1. Check the product and order details.
  2. Confirm the total amount.
  3. Check the payment information carefully.
  4. Use an available payment method through Go Dokan.
  5. Keep your transaction information when necessary.

Do not send payment information or money to unknown people outside the official process.

Be Careful With Suspicious Messages

Be cautious if someone sends you a message asking you to:

  • Share your OTP.
  • Share your password.
  • Provide payment credentials.
  • Make an unexpected payment.
  • Click an unknown link.
  • Install unknown software.
  • Provide unnecessary personal information.

If a message seems suspicious, do not respond with confidential information.

Use Official Go Dokan Channels

When accessing your account or checking your orders, use the official Go Dokan platform.

Visit Go Dokan when you need to access your account, orders, or other marketplace features.

Avoid entering your account credentials on websites that you do not recognize.

Protect Your Personal Information

Only provide information that is necessary for using Go Dokan.

Avoid sharing sensitive information through:

  • Public comments
  • Unverified messages
  • Unknown links
  • Untrusted websites
  • Social media messages from unknown accounts

Your password, OTP, authentication codes, and payment credentials should always remain private.

Recognizing Suspicious Activity

Contact Go Dokan support if you notice activity that you do not recognize, such as:

  • An order you did not place.
  • A payment you do not recognize.
  • Unexpected account changes.
  • Unexpected OTP messages.
  • Suspicious login activity.
  • Someone pretending to represent Go Dokan.
  • Requests for confidential information.

Safe Buying Practices

When purchasing products:

  1. Review the product information carefully.
  2. Check the available vendor and product details.
  3. Confirm the quantity and price.
  4. Review your delivery address.
  5. Check your order before payment.
  6. Keep your order information.

If something appears incorrect, review the details before completing the order.

Safe Vendor Practices

Vendors should also protect their accounts and business information.

Vendors should:

  • Keep account credentials private.
  • Provide accurate product information.
  • Keep product information up to date.
  • Process orders responsibly.
  • Communicate appropriately with customers.
  • Report suspicious activity.
  • Follow applicable Go Dokan policies.

Reporting a Problem

Report suspicious or inappropriate activity to Go Dokan support.

You may need to provide:

  • Your name or account information.
  • Order number, if applicable.
  • Product information.
  • Description of the problem.
  • Screenshots or other relevant evidence.

Only provide information necessary to investigate the issue.

Account Compromise

If you believe your account has been compromised:

  1. Change your password if you can access your account.
  2. Do not share any OTP or authentication code.
  3. Check your recent orders.
  4. Check your recent payment activity.
  5. Review your account information.
  6. Contact Go Dokan support.

If you notice an unauthorized payment, contact your payment provider when appropriate.

Fraud and Scams

Be cautious of offers or requests that seem unusual.

Warning signs may include:

  • Requests for payment outside the official process.
  • Requests for your password or OTP.
  • Unexpected links.
  • Requests for unnecessary personal information.
  • Claims that you must make an urgent payment.
  • Someone pretending to be Go Dokan staff.

If you suspect a scam, do not provide the requested information or payment.

Device Safety

Keep the device you use to access Go Dokan secure.

Recommended practices include:

  • Keep your operating system updated.
  • Keep your browser or app updated.
  • Use a device lock or screen lock.
  • Avoid using unknown public devices for sensitive actions.
  • Log out from shared devices.

Public or Shared Devices

If you use Go Dokan on a shared computer or phone:

  1. Do not save your password.
  2. Avoid saving payment information.
  3. Do not allow the browser to remember your login.
  4. Log out when you finish.
  5. Close the browser if appropriate.

Safe Delivery

When receiving an order:

  • Confirm that the delivery belongs to you.
  • Check the package condition.
  • Verify the received product against your order.
  • Report missing or damaged items through the appropriate support channel.

Do not provide unnecessary account or payment information to someone claiming to handle your delivery.

If Something Goes Wrong

If you experience a security or marketplace problem:

  1. Stop the activity if it may put your account or payment at risk.
  2. Do not share additional confidential information.
  3. Save relevant order or transaction information.
  4. Take screenshots when useful.
  5. Contact Go Dokan support.
  6. Follow the instructions provided by the appropriate support team.

Security Checklist

Before using Go Dokan, make sure:

  • Your password is private.
  • You do not share OTPs.
  • Your account information is accurate.
  • You use the official Go Dokan platform.
  • You review orders before payment.
  • You check your delivery address.
  • You report suspicious activity.
  • You log out from shared devices.

Need Help?

If you experience an account, order, payment, or security problem, check the Troubleshooting guide.

You can also visit Go Dokan and open the Account or Contact section.

For additional information, see:

On this page

Keep Your Account SecureNever Share Your OTPProtect Your PasswordSafe PaymentsBe Careful With Suspicious MessagesUse Official Go Dokan ChannelsProtect Your Personal InformationRecognizing Suspicious ActivitySafe Buying PracticesSafe Vendor PracticesReporting a ProblemAccount CompromiseFraud and ScamsDevice SafetyPublic or Shared DevicesSafe DeliveryIf Something Goes WrongSecurity ChecklistNeed Help?