Contact
Need help with Go Dokan?
Our support channels can help with account, order, payment, shipping, and other platform-related issues.
Before Contacting Support
Have the following information ready when possible:
- Your registered account information
- Order ID
- Product name
- Payment reference
- Description of the problem
- Screenshots or supporting information
Contact About an Order
When contacting us about an order, include your Order ID.
This helps the support team identify your order quickly.
Contact a Vendor
For product-specific questions, you may contact the relevant vendor through the available communication options on Go Dokan.
Examples include:
- Product availability
- Product specifications
- Compatibility
- Stock information
- Product-related questions
Report a Problem
Contact Go Dokan support if you experience:
- Incorrect order information
- Payment problems
- Delivery problems
- Account issues
- Suspicious activity
- Product-related concerns
Important
Never send your password, OTP, PIN, or other confidential authentication information to anyone claiming to provide support.
Submit Support Request or Track Existing Ticket
Include your ticket number when asking for an update. You can also contact us at godokannepal@gmail.com or info@godokan.com, or call +977 9852002011 or +977 015970615.
Office: Rising Mall, 4th Floor, Teendhara Marg, Durbar Marg, Kathmandu 44600, Nepal.