Delivery, Returns, and Promotions

Fulfilment

After the confirmed order is eligible for fulfilment, verify the cleared payment or approved credit status, product availability, and destination serviceability. Inspect and pack the correct products securely; include the applicable invoice, required documents, accessories, and warranty materials. Follow the assigned collection or handover instructions, update the status in the Vendor Portal, and provide tracking details where supported. Never dispatch an inquiry or an unconfirmed order.

Keep the buyer's delivery information confidential and use it only for the transaction and other disclosed purposes. If a dispatch delay, stock issue, or delivery problem arises, update Go Dokan promptly rather than leaving the buyer without a status.

Returns, warranty, and promotions

Cooperate with eligible return, refund, replacement, and warranty reviews. Preserve relevant order, product, delivery, and communication records; provide requested evidence and follow the applicable inspection or return instructions. Honor published warranty commitments and do not promise coverage beyond the stated terms.

For promotions, honor the displayed eligibility, price, stock, campaign period, and coupon conditions. Keep sufficient available stock for any offer you accept and do not use misleading prices, fake reviews, or undisclosed promotional claims.

See Shipping, Payments, and Promotions & Offers for detailed guidance. For vendor-related help, contact support.