Onboarding and Profile
Vendor onboarding
Vendors should have a lawful business or commercial basis to sell their listed products. Onboarding normally includes business profile submission, vendor and representative verification, document review, product-catalog preparation, fulfilment setup, settlement-account verification, agreement acceptance, and portal activation. Approval may be delayed or declined if required verification is incomplete.
Prepare the documents applicable to your business and product category:
- Current business, company, or firm registration and renewal documents
- PAN/VAT registration and business address
- Identity document for the owner or authorized representative, plus proof of authority when required
- Verified bank or approved wallet details and account ownership evidence
- Purchase, manufacturer, distributor, or import records
- Brand authorization, product licenses, certifications, and warranty documents where applicable
Go Dokan may request additional evidence based on the business, product category, or applicable compliance requirements. Submit genuine, complete, and current information.
Maintain your vendor profile
Keep your business name, registered address, contact person, phone, email, tax details, settlement account, operational contact, pickup location, return address, and warranty contact current. Notify Go Dokan when these details change. Do not submit false, misleading, incomplete, or outdated information.
Account access
Use a strong password and limit Vendor Portal access to authorized representatives. Remove access when a staff member leaves, review account activity, and contact support promptly if you suspect unauthorized access. Never share passwords or OTPs.
The Vendor Portal may provide profile, product, inventory, order, delivery, return, campaign, notification, and settlement tools depending on the features enabled for your account. See Account Management, Trust & Safety, and the complete Vendor's Guide.