Inquiries and Orders

Respond to Cart Inquiries

Go Dokan uses an Inquiry-Based Checkout System. A Cart Inquiry is a buyer's request to check availability, not a confirmed or paid order. When one arrives, review each product, variant, requested quantity, current price, warranty and return conditions, and delivery possibility. Respond through the available Go Dokan channel with accurate availability and final order details before payment is requested.

If the request is fully available, confirm the quantity, price, and other final terms. If it is partially available, identify which items or quantities can be supplied. If an item is unavailable, report that and offer a suitable alternative only if one exists. If the price or request needs clarification, explain the change and wait for the buyer's confirmation. Do not ask the buyer to pay until the available items and final amount are agreed.

Process the confirmed order

After the buyer accepts the confirmed details and payment succeeds, follow the order status and processing deadline shown in the Vendor Portal. Verify the product and quantity, inspect its condition, pack it securely, prepare the applicable invoice and warranty documents, and complete the handover on time. Update the order through the official tools and keep communications related to the order.

See Orders, Shipping, and the full Vendor's Guide for operational details.