| Help & Support

Account

Learn how to manage your Go Dokan profile, personal information, security settings, and account preferences.

Your Go Dokan account contains your personal, business, contact, and account information.

Keeping this information accurate helps ensure a smooth experience when browsing products, placing orders, making payments, and receiving deliveries.

Managing Your Profile

You can manage your account information from your profile settings.

Depending on your account type, you may be able to manage:

  • Full name
  • Phone number
  • Email address
  • Business name
  • Business information
  • Profile information
  • Delivery addresses
  • Account preferences

To manage your profile:

  1. Sign in to your Go Dokan account.
  2. Open your Profile or Account section.
  3. Select the information you want to change.
  4. Update the information.
  5. Save your changes.

Updating Personal Information

Keep your personal information accurate and up to date.

For example, if your phone number or email address changes, update it in your account as soon as possible.

Accurate information can help with:

  • Account verification
  • Order communication
  • Delivery updates
  • Customer support
  • Account recovery

Managing Business Information

If you use Go Dokan for your business, you may need to maintain your business information.

This can include:

  • Business name
  • Business contact information
  • Business address
  • Store information
  • Other required business details

Make sure the information you provide is accurate.

Managing Delivery Addresses

You can manage your delivery addresses through your account where the feature is available.

Before placing an order, check that your selected address is correct.

A delivery address may include:

  • Recipient name
  • Phone number
  • Location
  • Address
  • Additional delivery instructions

Adding an Address

  1. Open your account.
  2. Go to Addresses.
  3. Select Add Address.
  4. Enter the required information.
  5. Save the address.

Updating an Address

  1. Open your saved addresses.
  2. Select the address you want to change.
  3. Update the information.
  4. Save the changes.

Removing an Address

If address management is available:

  1. Open your saved addresses.
  2. Select the address you no longer need.
  3. Select Remove or Delete.
  4. Confirm the action.

Managing Your Password

Your password helps protect your Go Dokan account.

Use a strong and unique password and do not share it with anyone.

Change Your Password

  1. Sign in to Go Dokan.
  2. Open Account Settings.
  3. Select Change Password.
  4. Enter your current password.
  5. Enter your new password.
  6. Confirm your new password.
  7. Save the changes.

Forgot Your Password

If you cannot remember your password:

  1. Open the Go Dokan login page.
  2. Select Forgot Password.
  3. Enter the requested account information.
  4. Complete the verification process.
  5. Create a new password.
  6. Sign in again.

If you cannot recover your account, contact Go Dokan support.

Managing Account Verification

Go Dokan may require verification when creating an account, signing in, changing sensitive information, or performing certain actions.

Verification may use:

  • OTP
  • Phone number
  • Email address
  • Other available verification methods

Never share an OTP or verification code with another person.

Managing Notifications

Go Dokan may send notifications related to your account and activity.

Notifications may include:

  • Order updates
  • Payment updates
  • Shipping updates
  • Account notifications
  • Promotional information
  • Important service messages

If notification preferences are available, you can manage them from your account settings.

Account Security

Follow these practices to protect your account:

  • Use a strong password.
  • Never share your password.
  • Never share OTP codes.
  • Do not share authentication codes.
  • Avoid logging in on untrusted devices.
  • Log out from shared devices.
  • Keep your contact information updated.
  • Report suspicious activity.

Never Share

Never give anyone your:

  • Password
  • OTP
  • PIN
  • Authentication code
  • Login credentials

Managing Your Account on a Shared Device

If you use Go Dokan on a shared computer or phone:

  1. Avoid saving your password.
  2. Do not allow others to access your account.
  3. Log out after using Go Dokan.
  4. Avoid making payments from an untrusted device.

Suspicious Account Activity

Contact Go Dokan support if you notice:

  • Unknown account activity
  • Unexpected profile changes
  • Orders you did not place
  • Payments you do not recognize
  • Unexpected verification codes
  • Suspicious messages claiming to be from Go Dokan

Do not provide confidential account information to anyone contacting you unexpectedly.

Managing Orders from Your Account

Your account provides access to your order information.

From your account, you may be able to:

  • View current orders
  • View previous orders
  • Check order status
  • Track deliveries
  • Review payment information
  • View order details

See the Orders guide for more information.

Managing Payment Information

Payment information should always be handled through the official Go Dokan payment process.

When making a payment:

  • Check the order total.
  • Confirm the correct order.
  • Use an available payment method.
  • Do not share payment credentials.
  • Keep transaction information when necessary.

See the Payments guide.

Deleting or Closing Your Account

If Go Dokan provides an account deletion or closure option:

  1. Open your account settings.
  2. Find the account management section.
  3. Select the available account closure or deletion option.
  4. Review the information shown.
  5. Confirm the request.

Before closing an account, make sure you have completed or reviewed any important orders, payments, refunds, or other account activity.

If the option is not available in your account, contact Go Dokan support.

Account Management Checklist

Before using your account, make sure:

  • Your name is correct.
  • Your phone number is correct.
  • Your email address is correct.
  • Your business information is accurate.
  • Your delivery address is correct.
  • Your password is secure.
  • You know how to recover your account.
  • You do not share OTPs or passwords.

Need Help?

If you have an account management problem, check the Troubleshooting guide.

To manage your account:

  1. Visit Go Dokan.
  2. Sign in to your account.
  3. Open the Account section.
  4. Select the information you want to manage.
  5. Make your changes and save them.

On this page

Managing Your ProfileUpdating Personal InformationManaging Business InformationManaging Delivery AddressesAdding an AddressUpdating an AddressRemoving an AddressManaging Your PasswordChange Your PasswordForgot Your PasswordManaging Account VerificationManaging NotificationsAccount SecurityNever ShareManaging Your Account on a Shared DeviceSuspicious Account ActivityManaging Orders from Your AccountManaging Payment InformationDeleting or Closing Your AccountAccount Management ChecklistNeed Help?