Payments and Refunds

Pay after confirmation

Pay only after Go Dokan and the vendor have confirmed availability, quantity, price, delivery possibility, and the final order total, and you have accepted those details. Review any taxes or delivery charges shown at checkout. Use a payment method offered through Go Dokan; do not transfer money to an account provided through an unofficial message.

Never share your OTP, payment PIN, password, full card number, or banking credentials with a seller, courier, or person claiming to be support. Go Dokan support does not need these secrets to investigate a payment.

If a payment is pending or unclear

If money was deducted but the order shows payment failed or pending, or you see a duplicate charge, do not immediately pay again. Save the transaction reference, amount, date, payment method, and Inquiry ID or Order ID. Contact support through Submit Support Request or Track Existing Ticket so the payment can be checked.

Refunds

Refund eligibility depends on the reason for the request, order status, product and return conditions, payment method, and applicable policy. Contact support with your Order ID, a brief explanation, and relevant evidence. Follow the instructions provided for returning or presenting an item; a refund or replacement is not automatic.

After a refund is approved, the time it takes to appear can vary by bank, wallet, or payment provider. Keep the payment confirmation and support reference until the issue is resolved. For order progress, see Inquiries and Orders; for delivery or return steps, see Delivery, Returns, and Promotions.