Delivery, Returns, and Promotions
Delivery
Check your recipient name, active phone number, and full delivery address before submitting a Cart Inquiry. Delivery is arranged after the order is confirmed and the required payment or approved payment status is recorded. Keep your phone available around the delivery estimate and check the tracking information provided for the order.
Standard delivery within Kathmandu is generally free and expected within up to 48 hours after order confirmation. Delivery outside Kathmandu is generally estimated at 2 to 7 business days after confirmation. These are estimates; the timing shown for your specific order takes precedence and may be affected by location, route, weather, holidays, or other logistics conditions.
When your package arrives, check the package count and visible damage where practical. Do not share an OTP, PIN, or account password with a courier. If a package is damaged, tampered with, incomplete, or not what you ordered, keep the packaging and take clear photos before contacting support.
Returns, refunds, and warranty
Return eligibility depends on the product category, condition, reason for return, and applicable policy and law. Contact support promptly with your Order ID and details before sending an item back. Wait for return instructions, and keep the product, packaging, accessories, and invoice together where possible. Do not assume a return, refund, or replacement is approved until Go Dokan confirms it.
For a warranty issue, check the product's stated warranty and contact support with the Order ID, product or serial number, a description of the fault, and relevant photos or documents. The vendor or service provider may need to inspect the product.
Promotions
Check the promotion dates, eligible products, minimum purchase, coupon requirements, and other terms before placing your inquiry. A promotional price or offer is subject to availability and final confirmation. If the confirmed total or eligibility differs from what you expected, ask for clarification before accepting and paying.
For order tracking, see Inquiries and Orders; for payment questions, see Payments and Refunds. You can also review Shipping and Promotions & Offers.