Inquiries and Orders

Submit a Cart Inquiry

Go Dokan uses an Inquiry-Based Checkout System. A Cart Inquiry asks Go Dokan and the vendor to confirm availability and final order details; it is not a completed purchase, confirmed order, or payment authorization.

1. Add the products and quantities you want to your cart.
2. Review each item and provide a complete delivery address and active contact number.
3. Submit the cart as a Cart Inquiry.
4. Check the response for availability, variant, quantity, final price, and delivery possibility.
5. Accept or decline the confirmed details or any proposed changes.
6. Pay through the Go Dokan checkout only after you accept the final details.

If only some items are available, you can decide whether to continue with those items, request an appropriate alternative, or decline. Do not pay for items that have not been confirmed.

Track and manage your order

Keep your Inquiry ID and Order ID. Check your Go Dokan account or the available tracking option for the latest status. An inquiry can be tracked while availability is being checked; it becomes an order only after the required confirmation steps are complete.

Possible status labels include inquiry submitted, under review, awaiting your confirmation, payment pending, confirmed, processing, shipped or out for delivery, and delivered. Exact labels and available actions may vary. Follow the status and instructions shown for your specific inquiry or order.

If the confirmed details are wrong, payment does not match the order, or tracking has not updated, contact support with the relevant reference. Cancellation may be available before dispatch, subject to the order terms. If the order has already shipped, contact support about the options that apply.

For delivery progress, see Delivery, Returns, and Promotions and Shipping.