Onboarding and Profile

Create your customer account

You can browse products without an account where the site allows it. Sign up or sign in when prompted to submit a Cart Inquiry, manage an order, save an address, or contact support about an account-specific issue.

1. Open Go Dokan and choose Sign Up or Create Account.
2. Enter the requested name and active contact details.
3. Complete the requested phone or email verification.
4. Sign in and check that your profile details are correct.

Use your own contact information. Go Dokan may request additional information when needed to verify an account or process an order.

Keep your profile up to date

Check your name, active phone number, email address, and delivery address before submitting an inquiry. An incomplete address or unreachable phone can delay delivery or prevent a delivery attempt. Include the recipient's name, province, district, municipality, locality, street or tole, building details where applicable, landmark, and useful delivery instructions.

Update your account settings when your contact or delivery information changes. If a saved address cannot be edited or an account detail is incorrect, contact support through the official channel.

Sign-in and verification

If you do not receive an OTP, confirm the phone number or email is entered correctly, check network coverage and message filtering, and use the resend option after the displayed waiting period. Avoid repeated requests in quick succession. Never share an OTP or verification code with another person, including someone claiming to be support.

For a forgotten password or sign-in problem, use the account recovery options shown on Go Dokan. If you suspect someone accessed your account, change your password if possible and contact support promptly.

For more help, see Account Management, Sign-in and Security, and Trust & Safety.