Intellectual property

Document Owner: Legal & Compliance, Vendor Management
Version: 1.0
Effective Date: 23 August 2026
Applies To: Buyers, Vendors, rights holders, advertisers and users of the Go Dokan Platform

Corporate Disclosure: Go Dokan Private Limited, Registration No. 385549/82/83, PAN/VAT 623548660, Kathmandu Metropolitan City-23, Dharmapath, Kathmandu, Nepal.

1. Purpose

Go Dokan respects intellectual property rights and expects Vendors, Buyers, advertisers and other Platform users to do the same.

This Policy establishes rules for:

Product names and descriptions
Trademarks and logos
Copyrighted photographs, videos and written content
Product packaging and artwork
Brand authorization
Software and digital Products
Vendor-created marketing materials
Sponsored advertisements
Intellectual property complaints
Counterfeit and unauthorized Products
Removal, suspension and enforcement procedures

The purpose of this Policy is to protect legitimate rights holders while allowing Vendors to lawfully sell genuine Products through the Go Dokan marketplace.

2. Scope

This Policy applies to intellectual property appearing on or connected with Go Dokan, including:

Product listings
Product names
Product descriptions
Product photographs
Product videos
Product manuals and catalogues
Brand names
Trademarks
Logos
Packaging images
Promotional banners
Sponsored listings
Advertisements
Vendor storefronts
Reviews and user-generated content
Software and digital Products
Downloadable materials
Product documentation
Campaign content
Go Dokan website and applications
Other content submitted to or displayed through the Platform

3. Types of Intellectual Property

3.1 Copyright

Photographs
Videos
Product descriptions
Articles
Graphics
Illustrations
Software code
Website content
Marketing materials
Catalogues
Manuals
Music and audio
Original designs

A Vendor must not copy another person's copyrighted material without permission or another valid legal basis.

3.2 Trademarks

Trademarks may include:

Brand names
Logos
Symbols
Product marks
Service marks
Trade names
Distinctive branding

Vendors may use a trademark when reasonably necessary to accurately identify a genuine Product, provided the use does not falsely suggest authorization, sponsorship, partnership or endorsement.

3.3 Trade Names and Business Identity

Users must not create a Vendor account, storefront, advertisement or Product listing that falsely represents an association with another business.

Examples include:

Using another company's name as your own Vendor name
Creating a fake authorized distributor account
Using another company's logo as your storefront identity
Pretending to be an official manufacturer
Claiming to be an authorized service centre without evidence

3.4 Product Designs and Packaging

Vendors must not knowingly sell or advertise Products that unlawfully copy protected:

Product designs
Packaging
Labels
Artwork
Product appearance
Brand presentation

Go Dokan may request source documentation where the authenticity or authorization of a Product is questioned.

4. Vendor Intellectual Property Responsibilities

Every Vendor is responsible for ensuring that its Product listings and promotional content are lawful.

The Vendor must ensure that it has the right to use:

Product photographs
Product videos
Product descriptions
Brand names
Logos
Product documentation
Manufacturer information
Marketing materials
Catalogue images
Technical specifications
Warranty materials

The Vendor must not upload content merely because it is publicly available on the internet.

Public availability does not automatically mean that content is free to copy.

5. Product Images

Vendors should use:

Original photographs
Manufacturer-authorized photographs
Distributor-authorized catalogue images
Images for which the Vendor has a valid licence or permission

The Vendor must not copy images from:

Competitor websites
Other marketplaces
Social media accounts
Photographer portfolios
Manufacturer websites without authorization
Online catalogues without permission

unless the Vendor has a lawful right to use the material.

6. Product Descriptions

Product descriptions must be:

Accurate
Relevant
Original or lawfully licensed
Non-misleading
Appropriate for the listed Product

Vendors should not copy another Vendor's complete Product description without permission.

Technical specifications supplied by a manufacturer may be used where the Vendor is authorized to reproduce them or where their use is otherwise lawful.

7. Brand Authorization

Go Dokan may request evidence showing that a Vendor is authorized to sell or distribute branded Products.

Evidence may include:

Manufacturer authorization letter
Distributor agreement
Purchase invoice
Import documents
Customs documents
Authorized distributor documentation
Warranty documentation
Serial-number records
Brand licence
Other credible source evidence

The exact evidence required may depend on the Product and risk level.

8. Genuine Products and Counterfeits

Vendors must sell genuine Products.

The following are prohibited:

Counterfeit Products
Fake branded Products
Replica Products falsely presented as genuine
Products with forged serial numbers
Products with altered labels
Products with copied packaging intended to mislead Buyers
Products using unauthorized trademarks in a misleading manner
Products falsely claiming manufacturer authorization

Go Dokan may immediately suspend or remove a listing where there is a credible authenticity concern.

9. Genuine Products From Different Distribution Channels

A genuine Product is not automatically counterfeit merely because it was obtained through a distribution channel different from the manufacturer's preferred channel.

However, the Vendor remains responsible for complying with:

Applicable Nepal law
Import requirements
Trademark rules
Product safety requirements
Warranty commitments
Labelling requirements
Tax and customs requirements

Go Dokan may request documentation where the origin or authenticity of a Product is unclear.

10. Go Dokan Intellectual Property

Go Dokan and its licensors own or lawfully use intellectual property associated with the Platform, including:

Go Dokan name
Go Dokan logo
Go Dokan branding
Platform design
Website content
Original graphics
Software
User-interface elements
Documentation
Marketing materials
Original text
Other protected Platform materials

Except where expressly permitted, users must not copy, modify, reproduce, distribute, sell or exploit Go Dokan intellectual property.

11. Use of Go Dokan Branding

Vendors may not represent themselves as Go Dokan or as an official Go Dokan entity.

The following require prior approval where applicable:

Use of the Go Dokan logo
Official Go Dokan campaign artwork
Co-branded advertising
External advertisements claiming official Go Dokan endorsement
Marketing materials using Go Dokan trade dress
Statements claiming official Go Dokan partnership beyond the Vendor relationship

A Vendor may truthfully state that it sells through Go Dokan, provided the statement is accurate and does not create a misleading impression of endorsement or ownership.

12. Vendor Content Licence

By submitting lawful Product content to Go Dokan, the Vendor grants Go Dokan a non-exclusive, worldwide, royalty-free licence, for the duration reasonably necessary to operate the marketplace, to:

Host the content
Store the content
Display the content
Reproduce the content
Resize or format images
Adapt content for Platform presentation
Display Products in search results
Use Product content for fulfilment
Use content for customer support
Use content for compliance and investigation
Use content in relevant marketplace marketing where permitted

The licence does not transfer ownership of the Vendor's intellectual property to Go Dokan.

The Vendor remains responsible for ensuring that it has the rights necessary to grant this licence.

13. Removal of Vendor Content

Go Dokan may remove, restrict or disable Vendor content where:

A credible infringement complaint is received
The Vendor cannot provide reasonable authorization evidence
The content is counterfeit-related
The content violates applicable law
The content violates Platform rules
The content creates significant legal risk
A competent authority requires action
The Vendor repeatedly violates intellectual property requirements

Where practicable, Go Dokan may notify the Vendor and provide an opportunity to respond.

Urgent safety, counterfeit or legal matters may require immediate action.

14. Intellectual Property Complaints

A rights holder may submit an intellectual property complaint to Go Dokan.

The complaint should provide enough information to allow Go Dokan to identify the alleged infringement.

A complaint should normally include:

Full name of the rights holder or authorized representative
Contact email and telephone number
Description of the intellectual property right
Evidence of ownership or authorization
Identification of the allegedly infringing Product or content
URL or Product ID where available
Explanation of why the content is allegedly infringing
Supporting documents
Statement that the information supplied is accurate
Declaration of authority to submit the complaint

Incomplete complaints may require clarification before action can be taken.

15. Trademark Complaints

A trademark complaint should identify:

Trademark name
Registration details where applicable
Jurisdiction
Rights holder
Authorized representative
Relevant Product or listing
Explanation of alleged unauthorized use

Go Dokan may request additional evidence where necessary.

16. Copyright Complaints

A copyright complaint should identify:

Original work
Copyright owner
Location of the original work where available
Allegedly copied material
Location of the material on Go Dokan
Explanation of the alleged infringement
Evidence of ownership or authorization

Go Dokan may request additional information before taking action.

17. Counterfeit Complaints

Counterfeit complaints should include evidence that helps distinguish genuine Products from suspected counterfeit Products.

Useful evidence may include:

Serial-number information
Product photographs
Packaging comparison
Manufacturer confirmation
Distributor confirmation
Purchase records
Authentication reports
Brand authorization information

Go Dokan may restrict the affected listing while investigating.

18. Investigation Process

After receiving a credible complaint, Go Dokan may:

Register the complaint.
Review the submitted evidence.
Identify the relevant Vendor or content.
Temporarily restrict the listing where appropriate.
Contact the Vendor.
Request authorization or source documents.
Compare the evidence.
Contact a rights holder or authorized representative where appropriate.
Request additional information.
Determine appropriate Platform action.

Investigation procedures may vary depending on urgency and legal requirements.

19. Vendor Response

Where practicable, the Vendor may be asked to provide:

Source invoices
Authorization letters
Distribution agreements
Import records
Manufacturer evidence
Product serial numbers
Copyright licences
Image licences
Trademark permissions
Other relevant documentation

The Vendor should respond within the deadline communicated by Go Dokan.

Failure to provide reasonable evidence may result in continued restriction or removal.

20. Counter-Claims and Disputes

If a Vendor believes that a complaint is incorrect, the Vendor may provide a response with supporting evidence.

The response may include:

Proof of ownership
Distribution authorization
Purchase invoices
Import documents
Licence agreements
Permission from the rights holder
Explanation of lawful trademark use
Evidence that the complaint identifies the wrong Product

Go Dokan may review the response before deciding whether to restore the content.

21. Repeat Infringement

Repeated intellectual property violations may result in stronger enforcement.

Possible actions include:

Listing removal
Content removal
Product delisting
Advertising suspension
Reduced Platform visibility
Settlement hold
Vendor account restriction
Suspension of Vendor privileges
Termination of Vendor participation
Reporting to competent authorities where required

Serious infringement may result in immediate action.

22. False Intellectual Property Complaints

Complaints must be made honestly and in good faith.

A person must not knowingly submit:

False ownership claims
Fabricated evidence
False authorization documents
Misleading trademark claims
Fraudulent copyright claims
Complaints intended to unfairly harm a competitor

Go Dokan may restrict complaint privileges or take other appropriate action against abusive complainants.

23. Advertisements and Promotional Content

Vendors must ensure that advertisements comply with this Policy.

Advertisements must not use another company's:

Logo
Trademark
Product image
Promotional artwork
Video
Music
Copyrighted text

without authorization or another lawful basis.

Advertising is also subject to the Go Dokan Advertisement Policy.

24. Reviews and User-Generated Content

Users must not post content that infringes intellectual property rights.

Examples include:

Uploading copyrighted images without permission
Posting copied promotional material
Uploading pirated software
Posting another person's protected content as one's own
Using protected logos in a misleading manner

Go Dokan may remove content that violates this Policy or applicable law.

25. Software and Digital Products

Vendors offering software, digital licences or downloadable Products must have the right to distribute them.

The Vendor must not sell:

Pirated software
Unauthorized activation keys
Stolen licence keys
Cracked software
Unauthorized digital copies
Malware disguised as software
Products that violate the applicable software licence

The Vendor may be required to provide evidence of legitimate distribution rights.

26. Music, Video and Audio

Music, video and audio used in:

Product videos
Advertisements
Promotional campaigns
Vendor storefronts

must be properly licensed or otherwise lawfully usable.

The fact that music or video is available on social media does not automatically grant commercial usage rights.

27. AI-Assisted and Generated Content

Vendors may use AI-assisted content where lawful.

However, AI-generated or AI-assisted content must not:

Infringe another person's intellectual property
Copy protected artwork without authorization
Impersonate a brand
Create misleading Product images
Falsely represent Product specifications
Create fake manufacturer endorsements
Misrepresent Product authenticity

The Vendor remains responsible for the final content.

28. Product Comparison and Competitor References

A Vendor may refer to another brand where reasonably necessary to identify compatibility or comparison, provided the reference is:

Accurate
Relevant
Non-misleading
Not presented as an endorsement
Not falsely suggesting affiliation

Comparative advertising must also comply with the Advertisement Policy.

29. Copyright Ownership Does Not Transfer Through a Sale

Purchasing a physical Product does not automatically transfer copyright or trademark ownership associated with that Product.

For example, purchasing a branded device does not give the Buyer ownership of the brand's:

Logo
Trademark
Product photographs
Software
Marketing materials

The Buyer receives the rights associated with the lawful purchase, subject to the Product's applicable licence and law.

30. Record Keeping

Vendors should maintain evidence supporting their intellectual property rights and Product authenticity, including:

Purchase invoices
Supplier information
Distributor agreements
Manufacturer authorization
Import documents
Licences
Image permissions
Content licences
Trademark permissions
Product serial numbers
Warranty documents

Go Dokan may request relevant records during an investigation.

31. Privacy During IP Investigations

Information submitted during an intellectual property investigation may contain personal, commercial or confidential information.

Go Dokan will handle such information according to its Privacy Policy and applicable law.

Information may be shared where reasonably necessary for:

Investigation
Dispute resolution
Platform safety
Legal compliance
Protection of rights
Communication with the relevant Vendor or rights holder

32. Historical Transaction Records

Removing or deleting a Product listing does not necessarily erase historical records.

Product information may remain in:

Previous Orders
Invoices
Settlement records
Returns
Refunds
Warranty records
Complaints
Audit records
Legal records
Transaction history

This is necessary for lawful accounting, tax, compliance, dispute-resolution and record-retention purposes.

33. Enforcement

Depending on the circumstances, Go Dokan may take one or more of the following actions:

Remove content
Disable a listing
Restrict a Product
Suspend advertising
Request evidence
Notify affected Buyers
Freeze affected settlement amounts
Suspend a Vendor
Terminate Vendor participation
Preserve relevant evidence
Cooperate with rights holders
Cooperate with competent authorities

Go Dokan's response will depend on the seriousness, credibility and urgency of the matter.

34. Vendor Responsibility

The Vendor remains responsible for:

Product authenticity
Lawful sourcing
Intellectual property rights
Content authorization
Brand authorization
Product descriptions
Images
Videos
Marketing claims
Licences
Distribution rights

Go Dokan's publication or moderation of a listing does not transfer this responsibility to Go Dokan.

35. Go Dokan Review Does Not Equal Endorsement

A listing being published, verified or displayed on Go Dokan does not necessarily mean:

Go Dokan owns the Product
Go Dokan manufactures the Product
Go Dokan guarantees authenticity beyond the stated verification scope
Go Dokan endorses every Vendor claim
Go Dokan grants intellectual property permission

Vendors remain responsible for the legality and accuracy of their content.

36. Indemnity

To the extent permitted by applicable law, a Vendor may be responsible for claims, losses, penalties, costs and reasonable expenses arising from:

Unauthorized use of copyrighted material
Trademark infringement
Counterfeit Products
Unauthorized brand use
Infringing Product designs
Misleading intellectual property claims
Unauthorized advertising content
Vendor violation of applicable law

This is subject to the Vendor Marketplace Agreement.

37. Relationship With Other Go Dokan Policies

This Policy should be read together with:

Where a mandatory legal requirement conflicts with a Platform policy, the mandatory legal requirement prevails.

38. Governing Law

This Policy is governed by the laws of Nepal, including applicable:

Electronic commerce law
Consumer-protection law
Copyright law
Trademark law
Intellectual property law
Privacy law
Contract law
Electronic-transactions law

Nothing in this Policy removes a right or remedy that cannot lawfully be excluded.

39. Policy Changes

Go Dokan may update this Policy for:

Legal changes
Platform changes
Security requirements
Marketplace operational requirements
Intellectual property enforcement improvements

Material changes will be communicated where reasonably practicable.

The current version and effective date will be displayed on the Platform.

40. Contact and IP Complaints

For intellectual property concerns, rights holders and Vendors should contact Go Dokan with the relevant evidence.

Legal & Compliance: support@godokan.com
Customer Support: support@godokan.com
Phone: +9779852002011 / +9779852002009

Registered Office:
Kathmandu Metropolitan City-23, Dharmapath, Kathmandu, Nepal

Grievance Officer: Operations Supervisor
Email: gunaso@godokan.com
Phone: +9779852002007 / +9779852002011

When submitting a complaint, include the Product URL or ID, description of the alleged infringement and supporting evidence whenever available.

Vendor Intellectual Property Checklist

Before publishing a Product, confirm:

Intellectual property

On this page