Cancellation Policy

1. Cancellation Before Dispatch

Customers may generally request cancellation before the Product is dispatched.

To request cancellation:

1. Open My Orders.
2. Select the relevant Order.
3. Select Cancel Order, if available.
4. Select the reason.
5. Submit the request.

Cancellation availability depends on the Order status and Product conditions.

2. After Dispatch

Once a Product has been dispatched, cancellation may no longer be available.

Where applicable, the customer may use the return or refund process instead.

3. Cancellation by Go Dokan or Vendor

An Order may be cancelled because of:

• Product unavailability.
• Vendor inability to fulfil the Order.
• Payment problems.
• Incorrect pricing caused by a genuine error.
• Delivery serviceability problems.
• Legal or regulatory requirements.
• Fraud or security concerns.
• Other circumstances permitted by applicable terms.

4. Refund After Cancellation

If payment has already been made and the Order qualifies for a refund, the applicable amount may be returned through the relevant payment channel.

Refund processing time may depend on the payment provider.

5. Customer-Requested Changes

Address or Order changes should be requested as early as possible.

Changes may not be possible after dispatch.

6. Contact

Email: support@godokan.com

Phone: +9779852002011 / +9779852002009

Grievance: gunaso@godokan.com