1. Corporate Disclosure

Go Dokan Private Limited is registered with the Office of Company Registrar, Nepal.

This Policy forms part of the Go Dokan marketplace framework and should be read together with the Vendor Marketplace Agreement, Buyer Terms & Conditions, Advertisement Policy, Shipping & Delivery Policy, Return, Refund & Exchange Policy, Warranty Policy, Intellectual Property Policy, Privacy Policy and Complaint Handling Policy.

2. Purpose of This Policy

The purpose of this Prohibited Products Policy is to protect:

Buyers
Vendors
Delivery personnel
Go Dokan employees
Payment partners
Logistics partners
Rights holders
The public
The integrity and reputation of the Go Dokan marketplace

Go Dokan operates as an intermediary electronic-commerce marketplace. Vendors remain responsible for ensuring that Products they list, advertise, supply and sell are genuine, lawful, safe and properly documented.

This Policy establishes:

Products that may not be listed or sold.
Products that require additional approval or documentation.
Vendor responsibilities.
Buyer responsibilities.
Product verification requirements.
Listing and advertising restrictions.
Enforcement and penalties.
Product removal and suspension procedures.
Recall and safety procedures.
Cooperation with regulators and authorities.
Evidence and record-retention requirements.

3. Scope

This Policy applies to all Products and services offered through or connected with Go Dokan, including:

Products listed on the website.
Products listed through Vendor Portal.
Sponsored Products.
Search placements.
Promotional campaigns.
Discount campaigns.
Bundle offers.
Products sold through mobile applications.
Products sold through marketplace integrations.
Products supplied through special or bulk Orders.
Products offered through Vendor-funded credit.
Products referred to in advertisements.
Products previously sold through the Platform.

The Policy applies regardless of whether the Product is:

New
Used
Refurbished
Imported
Locally manufactured
Pre-owned
Clearance stock
Promotional stock
Demonstration stock
Customized
Specially procured

A Product that is legal in one location may still be restricted on Go Dokan if Go Dokan cannot safely verify its legality, authenticity, licensing, source or delivery requirements.

4. General Product Eligibility

A Product may be listed on Go Dokan only where the Vendor can reasonably demonstrate that the Product is:

Genuine.
Lawfully sourced.
Lawfully saleable in Nepal.
Safe for its intended use.
Accurately described.
Properly labelled where required.
Supported by required licences or approvals.
Supported by required warranty information.
Compliant with applicable tax and invoice requirements.
Capable of lawful delivery.
Not prohibited under this Policy.
Not infringing another person's intellectual-property rights.
Not counterfeit or fraudulently represented.

The Vendor must not knowingly provide false, incomplete or misleading Product information.

5. Absolutely Prohibited Products

The following Products must not be listed, advertised, sold, supplied or distributed through Go Dokan.

5.1 Counterfeit Products

Counterfeit Products are strictly prohibited.

Examples include:

Fake branded electronics.
Fake mobile phones.
Fake accessories.
Fake batteries.
Fake chargers.
Fake branded tools.
Fake spare parts.
Fake watches.
Fake clothing.
Fake shoes.
Fake cosmetics.
Fake packaging.
Products using another company's trademark without authorization.
Products falsely claiming to be original manufacturer products.

Vendors must be able to provide reasonable evidence of authenticity when requested.

Evidence may include:

Purchase invoices.
Distributor invoices.
Import documents.
Manufacturer authorization.
Distributor authorization.
Serial-number records.
Warranty documentation.
Customs documentation.
Supplier records.

6. Stolen Products

Products known or reasonably suspected to be stolen may not be listed.

This includes:

Stolen electronics.
Stolen mobile phones.
Stolen laptops.
Stolen cameras.
Stolen vehicles or vehicle parts.
Stolen industrial equipment.
Stolen inventory.
Products with altered or removed serial numbers.
Products with tampered identification markings.

Go Dokan may request proof of lawful ownership or source.

Where appropriate, Go Dokan may preserve records and cooperate with competent authorities.

7. Illegal Products

Products whose possession, sale, importation, distribution or use is unlawful under applicable Nepal law are prohibited.

This includes products that require a licence or approval where the Vendor does not possess the required authorization.

A Vendor must not attempt to classify an illegal Product as a different Product to bypass marketplace controls.

8. Unsafe Products

Products presenting an unreasonable safety risk may not be listed or sold.

Examples may include:

Products with known serious manufacturing defects.
Products subject to an active safety recall.
Products with dangerous electrical defects.
Products with exposed live electrical components.
Products lacking required safety protection.
Products with unsafe batteries.
Products with dangerous overheating issues.
Products with defective charging systems.
Products with materially misleading safety instructions.
Products known to cause serious injury when used as intended.

Go Dokan may require technical documents or safety evidence before allowing a Product to remain listed.

9. Recalled Products

Products subject to an official or credible safety recall must not be sold unless Go Dokan confirms that the affected issue has been lawfully resolved.

A Vendor must immediately notify Go Dokan if it discovers that a listed Product:

Has been recalled.
Is subject to a manufacturer safety warning.
Has a serious manufacturing defect.
Is prohibited by a competent authority.
Has a material batch defect.
Has an authenticity concern.

Go Dokan may:

Suspend the listing.
Freeze affected Orders.
Hold related settlements.
Contact affected Buyers.
Coordinate returns.
Coordinate refunds.
Request replacement.
Preserve evidence.
Notify relevant authorities where appropriate.

10. Expired Products

Products that are expired or past their lawful sale/use date must not be sold.

This includes Products with:

Expired use-by dates.
Expired safety certification.
Expired licences where the licence is required for sale.
Expired consumable status.
Altered expiry labels.
Removed expiry information.

Vendors must not alter, hide or replace expiry information to make a Product appear valid.

11. Mislabelled Products

A Product must not be listed with false or materially misleading information.

Prohibited practices include:

False manufacturer information.
False country of origin.
False specifications.
False capacity.
False dimensions.
False weight.
False model number.
False compatibility.
False certification.
False warranty.
False safety claims.
False performance claims.
False Product condition.

12. Unlawfully Imported Products

Products imported into Nepal in violation of applicable law may not be listed or sold.

Where applicable, Vendors may be required to provide:

Import documents.
Customs documentation.
Purchase invoices.
Distributor documentation.
Manufacturer authorization.
Country-of-origin information.
Applicable licences.
Product certifications.

Go Dokan may suspend a Product while documentation is being reviewed.

13. Unauthorized Branded Products

A Vendor must not sell branded Products without lawful authority where authorization is required.

This includes:

Unauthorized branded electronics.
Unauthorized branded spare parts.
Unauthorized branded accessories.
Unauthorized branded merchandise.
Unauthorized use of logos.
Unauthorized use of manufacturer photographs.
Unauthorized use of trademarks.

The Vendor is responsible for demonstrating its right to sell the Product where reasonably requested.

14. Intellectual-Property Infringing Products

Products that infringe intellectual-property rights are prohibited.

This includes:

Copyright infringement.
Trademark infringement.
Patent infringement.
Design-right infringement.
Unauthorized software.
Pirated media.
Unauthorized branded material.
Unauthorized product replicas.
Unauthorized digital content.

Go Dokan may remove a Product after receiving a credible rights-holder complaint.

15. Pirated Software and Digital Content

The following are prohibited unless the Vendor has appropriate lawful rights:

Pirated software.
Cracked software.
Unauthorized software licences.
Software activation keys obtained unlawfully.
Stolen software accounts.
Unauthorized subscriptions.
Pirated movies.
Pirated television content.
Pirated music.
Unauthorized ebooks.
Unauthorized digital courses.
Hacked or modified commercial applications.

16. Hacked, Modified or Unauthorized Electronic Products

Products that have been illegally modified to bypass security, licensing or access controls may be prohibited.

Examples include:

Devices modified to bypass manufacturer security.
Unauthorized firmware modifications.
Devices designed to defeat access controls.
Stolen device-unlocking services.
Unauthorized account-unlocking tools.
Products marketed primarily to facilitate unlawful access.

Legitimate repair tools and professional equipment may be allowed where their use is lawful and accurately described.

17. Dangerous Electrical Products

Electrical Products must meet applicable safety requirements.

Products may be rejected where they present unreasonable risk because of:

Exposed wiring.
Unsafe plugs.
Unsafe adapters.
Defective charging systems.
Uncertified electrical components where certification is required.
Dangerous batteries.
Modified electrical protection.
Fake electrical ratings.
Unsafe voltage conversion.
Poor insulation.
Known overheating defects.

Vendors may be asked for:

Manufacturer information.
Safety documentation.
Certification.
Import documentation.
Warranty information.

18. Batteries and Battery-Powered Products

Battery-powered Products must be accurately described and safely packaged.

Products with damaged, swollen, leaking or dangerously defective batteries must not be shipped.

Special delivery restrictions may apply to:

Lithium batteries.
Large battery packs.
Industrial batteries.
High-capacity battery systems.
Battery-powered equipment.

The Vendor must disclose relevant battery information where required for safe transport.

19. Hazardous Materials

Products containing hazardous substances may be prohibited or subject to special approval.

Examples may include:

Dangerous chemicals.
Toxic substances.
Highly flammable materials.
Explosive materials.
Corrosive substances.
Dangerous gases.
Radioactive materials.
Hazardous industrial substances.

A Product requiring special transport, storage or government authorization may not be listed until Go Dokan confirms the required compliance.

20. Explosives and Explosive Materials

Explosives and Products unlawfully containing or intended to create explosives are prohibited.

This includes:

Explosive substances.
Explosive devices.
Improvised explosive components.
Unlawful explosive-making materials.
Commercial explosives without required authorization.

21. Weapons and Restricted Weapons

Weapons and restricted weapon-related Products may be prohibited or require specific legal authorization.

Go Dokan may restrict or reject:

Illegal weapons.
Unlicensed weapons.
Weapon components.
Products unlawfully designed to cause serious injury.
Products prohibited under applicable Nepal law.

A Vendor must not disguise a prohibited weapon or weapon component as an ordinary Product.

22. Products Intended for Criminal Activity

Products primarily marketed or designed to facilitate criminal activity are prohibited.

Examples may include Products marketed specifically for:

Theft.
Fraud.
Unauthorized access.
Identity theft.
Payment fraud.
Tampering with security systems.
Unauthorized entry.
Illegal surveillance.

Legitimate professional equipment may be permitted where lawful and properly described.

23. Fraudulent Financial Products

The following are prohibited:

Fake bank documents.
Fake payment instruments.
Counterfeit currency.
Fraudulent financial certificates.
Stolen financial credentials.
Products designed to facilitate payment fraud.
Fake investment documents.

24. Stolen or Compromised Accounts and Credentials

Vendors may not sell or transfer:

Stolen accounts.
Stolen passwords.
Compromised email accounts.
Compromised social media accounts.
Stolen payment credentials.
Unauthorized login credentials.
Databases containing unlawfully obtained personal information.

25. Personal Data and Privacy Violating Products

Products containing unlawfully obtained personal information are prohibited.

This includes:

Stolen databases.
Personal information lists obtained unlawfully.
Unlawfully obtained phone databases.
Password databases.
Identity documents obtained unlawfully.
Personal records sold without lawful basis.

26. Surveillance and Privacy-Abusive Products

Products designed or marketed primarily for unlawful surveillance may be restricted or prohibited.

Vendors must not market Products as tools for:

Secretly monitoring another person without lawful authority.
Unauthorized interception.
Credential theft.
Unauthorized tracking.
Privacy invasion.

Lawful security equipment may be allowed when accurately described and used in accordance with applicable law.

27. Products With False Certification

A Vendor must not claim that a Product is:

Certified.
Government approved.
Manufacturer approved.
Environmentally certified.
Safety certified.
Officially tested.

unless the Vendor can provide credible evidence.

Fake certificates may result in immediate Vendor suspension.

28. Products With False Warranty Claims

Vendors must not advertise:

Fake manufacturer warranty.
Fake international warranty.
Fake local warranty.
Non-existent service centres.
Warranty periods that do not exist.
Warranty coverage that excludes the advertised use.

The warranty information shown to Buyers must be accurate.

Products involving medical or health-related claims may require additional documentation or legal compliance.

Vendors must not make unsupported claims that a Product:

Cures a disease.
Prevents a disease.
Guarantees a medical outcome.
Replaces professional medical treatment.
Has government approval when it does not.

Where a licence, registration, approval or professional authorization is required, the Vendor must provide it before listing.

30. Misleading Health Products

Products making unsupported medical claims may be removed.

Examples include:

Guaranteed disease cures.
Guaranteed weight-loss claims.
Guaranteed treatment claims.
Fake medical certifications.
Fake clinical claims.
Fabricated doctor endorsements.

31. Cosmetics and Personal-Care Products

Cosmetic and personal-care Products must:

Be genuine.
Be lawfully saleable.
Have accurate ingredient and product information where required.
Not be expired.
Not have altered labels.
Not contain prohibited substances.
Not make unsupported medical claims.

32. Food and Consumable Products

Where food or consumable Products are permitted, Vendors must comply with applicable requirements regarding:

Product safety.
Labelling.
Ingredients.
Expiry dates.
Storage.
Origin.
Packaging.
Required approvals.

Expired, contaminated, adulterated or falsely labelled food Products are prohibited.

33. Alcohol and Age-Restricted Products

Products subject to age restrictions, licences or special legal controls may require additional verification.

Go Dokan may prohibit or restrict such Products depending on applicable law, licensing requirements and platform risk controls.

Vendors must never misrepresent the age or eligibility requirements of a restricted Product.

34. Tobacco and Nicotine Products

Products subject to specific legal restrictions relating to tobacco or nicotine may be prohibited or restricted.

A Vendor must not list such Products unless Go Dokan expressly permits the category after confirming applicable legal and platform requirements.

35. Illegal Drugs and Controlled Substances

Illegal drugs and unlawfully controlled substances are strictly prohibited.

This includes:

Illegal narcotics.
Unlawful controlled substances.
Products falsely labelled to disguise controlled substances.
Drug distribution products.
Products marketed for unlawful drug use.

36. Animal and Wildlife Products

Products derived from protected or illegally obtained wildlife may not be listed.

This may include:

Protected animal parts.
Illegal wildlife products.
Products obtained through unlawful hunting.
Protected species products.
Unlawfully sourced animal materials.

Vendors must provide lawful source documentation where applicable.

37. Human Remains and Human Biological Materials

Products involving unlawfully obtained human remains or human biological materials are prohibited.

38. Offensive, Abusive or Hate-Based Products

Products or promotional materials that promote hatred, violence or discrimination based on protected characteristics may be removed.

This includes material promoting:

Religious hatred.
Ethnic hatred.
Caste-based hatred.
Gender-based hatred.
Nationality-based hatred.
Serious threats or violence.

39. Sexually Explicit or Exploitative Products

Sexually exploitative, unlawful or abusive Products are prohibited.

Content involving exploitation, non-consensual material or minors is strictly prohibited.

40. Products Involving Minors in Exploitative Content

Any Product, advertisement or content involving the sexual exploitation of minors is strictly prohibited and may be reported to competent authorities.

41. Fake Reviews and Manipulated Products

Vendors must not use Products, campaigns or services to create fake consumer activity.

Prohibited activities include:

Fake reviews.
Fake ratings.
Purchased reviews presented as genuine.
Fabricated testimonials.
Fake sales numbers.
Fake scarcity.
Fake customer comments.
Fake endorsements.

Vendors must not advertise:

"10,000 customers bought this"

unless the claim is supported by genuine and verifiable transaction data.

Similarly, Vendors must not fabricate:

Customer numbers.
Ratings.
Testimonials.
Awards.
Media coverage.
Certifications.

43. Products With Fake Discounts

A Vendor must not create a false discount by artificially increasing the original price immediately before a promotion.

Examples include:

Fake "was/now" pricing.
Fake percentage discounts.
Fake clearance prices.
Fake original prices.

Discount claims must be based on genuine pricing history and applicable advertising rules.

44. Free Products and Hidden Charges

A Vendor must not advertise something as "FREE" when mandatory undisclosed charges effectively make the offer misleading.

All mandatory charges must be disclosed before Order confirmation.

45. Bundle and Combo Products

Bundles must clearly identify:

Every included Product.
Quantity.
Applicable conditions.
Warranty treatment.
Return treatment.
Total price.
Any excluded accessories.

A Vendor must not advertise an accessory as included when it is sold separately.

46. Used and Refurbished Products

Used or refurbished Products must be clearly identified.

The Vendor must disclose relevant:

Product condition.
Refurbishment status.
Known defects.
Cosmetic condition.
Battery condition where relevant.
Warranty.
Accessories included.
Originality/authenticity.
Repair history where materially relevant.

The Vendor must not present a used or refurbished Product as new.

47. Defective Products

Products known to have a material defect must not be sold without clear disclosure and lawful treatment.

A Vendor must not hide:

Broken components.
Missing accessories.
Water damage.
Battery defects.
Display defects.
Functional problems.
Major repairs.
Safety issues.

48. Product Serial Numbers

Where Products contain serial numbers, IMEI numbers or other unique identifiers, Vendors must not:

Remove them unlawfully.
Alter them.
Replace them fraudulently.
Provide false numbers.
Sell Products with suspicious identifiers.

Go Dokan may request serial-number evidence for high-risk Products.

49. Product Documentation

Depending on the Product, Go Dokan may require:

Purchase invoice.
Import invoice.
Customs document.
Manufacturer document.
Distributor authorization.
Warranty document.
Product certificate.
Safety certificate.
Serial-number evidence.
Licence.
Registration.
Insurance evidence.
Product photographs.
Packaging photographs.

Failure to provide requested evidence may result in temporary or permanent listing suspension.

50. Vendor Responsibility for Product Legality

The Vendor remains primarily responsible for:

Product legality.
Authenticity.
Safety.
Source.
Quality.
Description.
Tax invoice.
Warranty.
Regulatory compliance.

Go Dokan's listing approval does not transfer these responsibilities to Go Dokan.

51. Go Dokan Verification

Go Dokan may conduct checks including:

KYC verification.
Listing review.
Product documentation review.
Price review.
Source verification.
Serial-number verification.
Warranty verification.
Brand authorization verification.
Safety review.
Complaint analysis.
Order history analysis.
Transaction monitoring.

Verification may occur:

Before listing.
After listing.
After an Order.
After a complaint.
During an investigation.
During a recall.
During Vendor review.

52. "Verified Vendor" and "Verified Product"

A verification badge or approval does not constitute a guarantee that every Product is genuine, safe or compliant.

Verification only represents the scope of the review actually performed by Go Dokan.

The Vendor remains responsible for the truthfulness and legality of its Product information.

53. Product Removal

Go Dokan may remove a Product when:

It violates this Policy.
Required documents are missing.
A credible complaint is received.
The Product appears counterfeit.
The Product presents a safety risk.
The Product is recalled.
The Product appears illegally imported.
The Vendor's licence expires.
The Product receives repeated complaints.
A regulator requests action.
The Product creates unacceptable marketplace risk.

54. Temporary Suspension

Go Dokan may temporarily suspend a Product while investigating:

Authenticity.
Safety.
Source.
Licensing.
Customer complaints.
IP complaints.
Payment issues.
Delivery incidents.
Regulatory concerns.

The Vendor may be asked to provide supporting evidence.

55. Immediate Protective Action

Where there is an urgent risk to Buyers, Go Dokan may take immediate action before completing a full investigation.

This may include:

Delisting.
Order suspension.
Settlement hold.
Credit suspension.
Buyer notification.
Return coordination.
Refund coordination.
Evidence preservation.

Where practicable, Go Dokan will provide the Vendor with the reason and a review channel.

56. Product Recall

If a Product needs to be recalled, Go Dokan may:

Disable the listing.
Stop new Orders.
Identify affected Orders.
Identify affected Buyers.
Notify Buyers where appropriate.
Coordinate return.
Coordinate replacement.
Coordinate refund.
Hold affected settlement.
Preserve relevant records.
Notify authorities where required.

The responsible Party bears costs according to applicable law and contractual responsibility.

57. Vendor Recall Duties

The Vendor must immediately notify Go Dokan when it becomes aware of:

Product recall.
Safety defect.
Regulatory warning.
Counterfeit concern.
Material batch issue.
Serious Product complaint.
Manufacturer safety notice.

Failure to disclose a known serious Product issue may constitute a material breach.

58. Buyer Complaints

Buyers may report:

Counterfeit Products.
Unsafe Products.
Wrong Products.
Damaged Products.
Missing Products.
False descriptions.
Fake warranty.
Expired Products.
Suspected illegal Products.
Misleading advertising.

Complaints may be investigated under the Complaint Handling Policy.

59. Evidence From Buyers

Where appropriate, Go Dokan may request:

Order ID.
Product photographs.
Packaging photographs.
Serial number.
Invoice.
Delivery evidence.
Video evidence.
Warranty document.
Product description.
Other reasonable evidence.

60. Vendor Investigation Response

When Go Dokan requests an explanation, the Vendor should provide complete and accurate evidence within the stated deadline.

Depending on the issue, Go Dokan may request:

Source invoice.
Import documents.
Manufacturer authorization.
Product serial number.
Warranty records.
Dispatch records.
Packaging evidence.
Product testing evidence.
Tax invoice.
Communication records.

Failure to cooperate may result in enforcement action.

61. Settlement Holds

Go Dokan may temporarily hold affected settlement amounts where reasonably necessary because of:

Counterfeit concerns.
Prohibited Product investigation.
Safety recall.
Buyer refund.
Chargeback.
Complaint.
Legal notice.
Regulatory instruction.
Negative Vendor balance.

The hold will be proportionate and reviewed based on available evidence.

62. Vendor Penalties

Policy breaches may result in:

Warning.
Product removal.
Listing suspension.
Campaign removal.
Order cancellation.
Settlement adjustment.
Settlement hold.
Recovery of investigation costs where permitted.
Loss of promotional privileges.
Loss of credit privileges.
Vendor account suspension.
Vendor termination.
Reporting to competent authorities.

The seriousness of the action depends on the nature and severity of the breach.

63. Serious Breaches

The following may justify immediate suspension or termination:

Counterfeit Products.
Stolen Products.
Illegal Products.
Dangerous Products.
Serious safety violations.
Fraud.
Forged documents.
Repeated false information.
Serious IP infringement.
Privacy violations.
Unlawful financial activity.
Deliberate Product misrepresentation.
Repeated prohibited Product listings.

64. Repeated Violations

Repeated violations may result in stronger enforcement even where each individual violation is relatively minor.

Go Dokan may consider:

Number of violations.
Frequency.
Customer impact.
Financial impact.
Safety risk.
Vendor cooperation.
Corrective action.
Previous warnings.

65. Corrective Action

Where appropriate, Go Dokan may allow a Vendor to correct a violation.

Corrective action may include:

Updating Product information.
Removing an incorrect claim.
Providing missing documentation.
Replacing unsafe packaging.
Updating warranty information.
Correcting pricing.
Removing unauthorized images.
Providing source evidence.

Correction does not prevent Go Dokan from taking additional action where required.

66. Intellectual Property Complaints

A rights holder may submit a complaint regarding:

Trademark infringement.
Copyright infringement.
Unauthorized photographs.
Unauthorized videos.
Unauthorized Product descriptions.
Fake branded Products.
Unauthorized logos.

Go Dokan may temporarily disable the listing while the complaint is reviewed.

67. Vendor IP Response

A Vendor may be required to provide evidence such as:

Trademark authorization.
Distribution agreement.
Purchase invoice.
Manufacturer letter.
Copyright licence.
Content ownership evidence.

Repeated or serious IP infringement may result in termination.

68. Advertising Compliance

All Product advertising must comply with the Go Dokan Advertisement Policy.

A prohibited Product cannot be promoted through:

Sponsored listings.
Banners.
Coupons.
Search placement.
Video.
Social media campaigns.
Promotional badges.

Changing the wording of an advertisement does not make a prohibited Product permissible.

69. Product Pricing and Prohibited Practices

Vendors must not use prohibited Products as a method of:

Fake discounts.
Bait advertising.
Fake scarcity.
Fake urgency.
Misleading bundle pricing.

Pricing must remain accurate and transparent.

70. Delivery Restrictions

A Product may be legally saleable but unsuitable for normal delivery.

Examples may include:

Dangerous materials.
Oversized Products.
Highly fragile Products.
Temperature-sensitive Products.
Regulated Products.
Products requiring special transport.

Go Dokan may restrict delivery locations or require special handling.

71. Product Availability by Location

Go Dokan may restrict certain Products from particular locations because of:

Legal requirements.
Courier restrictions.
Safety concerns.
Route limitations.
Product characteristics.
Regulatory requirements.

72. Product Substitution

A Vendor must not substitute a prohibited or restricted Product for the Product ordered by a Buyer.

No substitution should be made without the Buyer's documented consent where substitution is otherwise permitted.

73. Historical Transaction Records

Deleting a Product from the active catalogue does not erase historical transaction records.

Go Dokan may retain information relating to previously transacted Products in:

Orders.
Invoices.
Settlement records.
Returns.
Refunds.
Warranty records.
Complaint records.
Audit logs.
Tax records.
Compliance records.

This is necessary for lawful business, tax, accounting, compliance and dispute-resolution purposes.

74. Data Protection During Investigations

Information collected during a Product investigation will be handled according to the applicable Privacy Policy and lawful business requirements.

Go Dokan will seek to limit access to relevant personnel.

Vendors must not misuse Buyer information obtained during an investigation.

75. Cooperation With Authorities

Where legally required or reasonably appropriate, Go Dokan may cooperate with:

Government authorities.
Regulators.
Law-enforcement agencies.
Courts.
Rights holders.
Safety authorities.
Other competent bodies.

Information may be disclosed where permitted or required by applicable law.

76. No Circumvention

Vendors must not attempt to bypass this Policy by:

Creating another account.
Changing Product names.
Using coded descriptions.
Splitting a prohibited Product into multiple listings.
Using misleading categories.
Moving transactions off-platform.
Repeatedly submitting rejected Products.
Using another Vendor account.

Circumvention may result in immediate account action.

77. Off-Platform Transactions

A Vendor must not use Go Dokan customer information to move transactions off the Platform in order to bypass:

Marketplace rules.
Buyer protections.
Fees.
Safety controls.
Product verification.
Payment controls.
Complaint processes.

78. Vendor Documentation Duty

Vendors must maintain appropriate records supporting:

Product source.
Product authenticity.
Product legality.
Import status.
Licences.
Certifications.
Warranty.
Product invoices.
Orders.
Delivery.
Returns.
Complaints.

Records must be retained for the applicable legal and business period.

79. Audit and Inspection

Go Dokan may inspect relevant Product records and samples where reasonably necessary.

Inspection may be initiated because of:

Safety risk.
Fraud.
Counterfeit concerns.
IP complaints.
Regulatory requirements.
Repeated customer complaints.
Credit or payment risk.

Inspections should be proportionate to the issue.

80. Vendor Declaration

By listing a Product on Go Dokan, the Vendor confirms that, to the best of its knowledge and based on its legal responsibility:

The Product is genuine.
The Product is legally saleable.
The Product is not prohibited.
The Product information is accurate.
Required licences are available.
Required approvals are available.
Product source information is accurate.
Warranty information is accurate.
Advertising claims are supportable.
The Vendor will cooperate with reasonable compliance checks.

81. Buyer Safety

Buyers should not purchase or accept Products where they reasonably suspect:

Counterfeit status.
Serious safety defect.
Tampering.
Missing mandatory information.
Material mismatch with the listing.

Buyers should report concerns to Go Dokan promptly.

82. Reporting a Prohibited Product

A Buyer or other person may report a suspected prohibited Product through Go Dokan customer support or grievance channels.

A report should include, where available:

Product name.
Product URL or listing ID.
Order ID.
Vendor name.
Description of concern.
Photographs.
Evidence.
Relevant invoice.
Serial number.

83. Review Process

Go Dokan may review a report by:

Registering the issue.
Reviewing Product information.
Reviewing Vendor information.
Reviewing transaction history.
Requesting Vendor evidence.
Reviewing Buyer evidence.
Checking applicable legal or platform requirements.
Taking interim protective action where necessary.
Making a decision.
Communicating the outcome where appropriate.

84. Enforcement Is Risk-Based

Not every violation will receive the same response.

Go Dokan may consider:

Severity.
Intent.
Customer harm.
Safety risk.
Financial impact.
Legal requirements.
Vendor history.
Vendor cooperation.
Corrective action.

85. No Waiver Through Approval

If Go Dokan previously approved or displayed a Product, this does not prevent Go Dokan from later:

Reviewing it.
Requesting documentation.
Suspending it.
Removing it.
Requiring corrective action.

Approval does not transfer legal responsibility from the Vendor to Go Dokan.

86. Relationship With Other Policies

This Policy must be read together with:

Vendor Marketplace Agreement.
Buyer Terms & Conditions.
Advertisement Policy.
Shipping & Delivery Policy.
Cancellation Policy.
Return, Refund & Exchange Policy.
Warranty Policy.
Intellectual Property Policy.
Privacy Policy.
Complaint Handling Policy.
Trust & Safety requirements.
Order-specific terms.

Where mandatory law applies, mandatory legal rights and obligations prevail.

87. Governing Law

This Policy is governed by the laws of Nepal, including applicable:

Electronic commerce law.
Consumer protection law.
Tax law.
Intellectual-property law.
Privacy and data-protection requirements.
Product-safety requirements.
Import and customs requirements.
Electronic transaction requirements.

88. Changes to This Policy

Go Dokan may update this Policy for:

Legal changes.
Regulatory requirements.
Safety requirements.
Marketplace risk.
Operational requirements.
Technology changes.

The current version and effective date will be displayed through the Platform where appropriate.

Material changes will be communicated where reasonably practicable.

Archived versions may be retained for legal and compliance purposes.

90. Important Vendor Checklist

Before listing any Product, the Vendor should confirm:

91. Final Statement

Go Dokan is committed to maintaining a trustworthy, lawful and safe marketplace.

Vendors are expected to take responsibility for the Products they list and sell. Buyers are encouraged to review Product information carefully and report concerns promptly.

Go Dokan may take proportionate action to protect Buyers, Vendors, delivery partners, rights holders and the Platform from prohibited, unsafe, counterfeit, illegal or misleading Products.

GO DOKAN PRIVATE LIMITED

Prohibited Products Policy

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