Warranty Policy
Learn how Go Dokan Product warranties work and how to request warranty service.
1. Warranty Information
Where a Product includes a warranty, the applicable information should identify:
- Warranty provider.
- Warranty duration.
- Start date.
- Covered defects.
- Exclusions.
- Service process.
- Available remedy.
2. Checking Warranty Information
Before purchasing, review the warranty information provided with the Product.
Warranty terms may appear in:
- Product listing.
- Invoice.
- Packaging.
- Warranty card.
- Manufacturer documentation.
3. Making a Warranty Request
To request warranty support:
- Keep your Order ID.
- Keep your invoice or purchase record.
- Contact the applicable support channel.
- Describe the problem.
- Provide photographs or other evidence if requested.
- Follow the warranty service instructions.
4. Warranty Remedies
Depending on the warranty, the remedy may include:
- Repair.
- Replacement.
- Refund.
- Other remedy specified by the applicable warranty.
5. Warranty Exclusions
Warranty exclusions depend on the Product and Vendor.
Examples may include damage resulting from:
- Misuse.
- Unauthorized modification.
- Improper installation.
- Accidental damage.
- Normal wear and tear.
Always check the specific warranty terms.
6. Contact
Email: support@godokan.com
Phone: +9779852002011 / +9779852002009
Grievance: gunaso@godokan.com