Become a Vendor

Go Dokan helps businesses reach customers, manage product inquiries, and fulfil orders through one online marketplace. Follow the steps below to prepare your vendor account and start selling.

Before you apply

Make sure you have:

• A lawful business or commercial basis for selling your products
• A valid phone number and email address
• Business registration and renewal documents, where applicable
• PAN/VAT details and a business address, where applicable
• An identity document for the owner or authorised representative
• Verified bank or approved wallet details for settlements
• Purchase, distributor, import, brand-authorisation, licence, or warranty documents required for your product category

Go Dokan may request additional information during verification. Submit information that is accurate, complete, current, and genuine.

1. Create your account

Open the Go Dokan registration page or app and register with your phone number or email address. Complete OTP or email verification, then provide your name and business details.

Keep your login credentials private. Never share your password or verification codes with another person.

2. Complete your vendor profile

Add and review your:

• Business or shop name
• Registered and operating address
• Contact person, phone number, and email
• Tax and registration details
• Pickup and return addresses
• Warranty or after-sales contact
• Settlement account or approved wallet details

See Onboarding and Profile for the full profile and document checklist.

3. Submit verification documents

Upload the documents requested for your business and product categories. Make sure scans or photos are readable and that names and details match your application.

Verification can take longer when documents are missing, expired, unclear, inconsistent, or unrelated to the business. Approval does not remove your responsibility for the products you sell.

4. Prepare your product catalogue

Before listing products, prepare accurate information including:

• Product name, category, brand, and description
• Clear product images
• Price, available stock, and product variations
• Size, weight, dimensions, and other relevant specifications
• Warranty, authenticity, and return information
• Any licence, certification, or restriction required for the category

Keep stock and pricing current. See Products and Inventory for catalogue and stock guidance.

5. Set up fulfilment

Define how you will pack orders, prepare them for collection, handle delivery handover, and process returns. Keep your pickup location, operating hours, packaging materials, and return address ready before accepting orders.

Read Delivery, Returns, and Promotions for operational guidance.

6. Accept inquiries and orders

Go Dokan uses an inquiry-based checkout flow. Review each Cart Inquiry, confirm availability and final order details, and only then allow the buyer to pay. Keep buyers informed when availability, pricing, or fulfilment timing changes.

See Inquiries and Orders for the order workflow.

7. Manage settlements and support

Review your settlement account, transaction records, fees, and payout status regularly. Keep invoices, fulfilment records, and customer communications for your business records.

For payment guidance, see Payments and Settlements. For policy, safety, and compliance requirements, see Support and Compliance.

Keep your account in good standing

• List only genuine and lawful products.
• Keep product, stock, price, and business information accurate.
• Honour confirmed orders and stated warranties.
• Follow delivery, return, refund, and promotion requirements.
• Respond to customer and Go Dokan support requests promptly.
• Update your profile when business or settlement details change.

If you need help with registration or verification, contact Go Dokan Support.