Payments
Go Dokan provides a payment process that allows customers to complete purchases for products available on the marketplace.
This guide explains how to make payments, check payment status, and handle common payment problems.
Making a Payment
To make a payment for your order:
- Add the products you want to purchase to your cart.
- Submit a Cart Inquiry.
- Wait for the Vendor to confirm product availability and final order details.
- Review the confirmed order total and delivery information.
- Select an available payment method after confirmation.
- Complete the payment.
- Check your order status after payment.
Go Dokan uses an Inquiry-Based Checkout System. Never pay before product availability and final order details are confirmed.
Payment Methods
The payment methods available to you may depend on the options currently provided by Go Dokan.
Available methods may include different online or other supported payment options.
When selecting a payment method, follow the instructions displayed during checkout.
Checking Payment Status
After making a payment, check your order or account to confirm the payment status.
A payment may appear with a status such as:
| Status | Meaning |
|---|---|
| Pending | The payment is still being processed. |
| Successful | The payment has been completed successfully. |
| Failed | The payment could not be completed. |
| Refunded | The payment has been returned according to the applicable process. |
Payment status information may take some time to update.
Payment Successful but Order Not Confirmed
If your payment appears successful but your order has not been confirmed:
- Do not immediately make another payment.
- Check your order status.
- Check your payment or transaction status.
- Keep your transaction details.
- Wait for the order information to update.
- Contact Go Dokan support if the issue continues.
Payment Failed
If your payment fails:
- Check your internet connection.
- Check that your payment information is correct.
- Confirm that your selected payment method is available.
- Try the payment again if appropriate.
- Check whether the order was created.
- Contact your payment provider if necessary.
- Contact Go Dokan support if the problem continues.
Avoid repeatedly making payments when you are unsure whether an earlier payment was completed.
Money Deducted but Payment Failed
If money has been deducted from your account but Go Dokan shows the payment as failed:
- Do not make another payment immediately.
- Check your transaction history.
- Check your Go Dokan order status.
- Keep the transaction information.
- Allow the payment status to update.
- Contact Go Dokan support if the issue remains unresolved.
You may need to provide transaction information when reporting the problem.
Duplicate Payment
If you believe you have been charged more than once:
- Check your payment or transaction history.
- Compare the transactions with your Go Dokan order.
- Check whether both transactions were successful.
- Keep the transaction details.
- Contact Go Dokan support.
Do not share your password, OTP, PIN, or authentication codes when reporting a payment issue.
Refunds
If a refund is applicable to your order, the refund process depends on the circumstances of the order and the applicable Go Dokan policies.
If you are expecting a refund:
- Check your order information.
- Check the payment status.
- Review any available refund information.
- Keep your transaction details.
- Contact Go Dokan support if you need further assistance.
Refund processing time may vary depending on the payment method and applicable process.
Payment Security
Keep your payment information secure.
Never share your:
- Password
- OTP
- PIN
- Authentication code
- Payment credentials
Go Dokan support should not require you to provide confidential authentication information.
Always use the official Go Dokan payment process.
Avoid Unofficial Payments
Be careful if someone asks you to make a payment outside the official Go Dokan process.
Do not send money to unknown accounts or individuals based on unexpected messages or calls.
If you receive a suspicious payment request:
- Do not make the payment.
- Do not share your account information.
- Save the relevant message or details.
- Contact Go Dokan through an official support channel.
Before Completing a Payment
Before selecting the payment option, check:
- Product name
- Quantity
- Product price
- Applicable discount
- Delivery information
- Total amount
- Selected payment method
Make sure the information is correct before confirming your payment.
Common Payment Problems
| Problem | What to do |
|---|---|
| Payment failed | Check your payment method and try again if appropriate. |
| Payment is pending | Wait for the status to update and check your order. |
| Money was deducted | Check the transaction and order status before paying again. |
| Order not confirmed | Check payment status and contact support if necessary. |
| Charged twice | Check your transactions and report the issue to support. |
| Refund not received | Check refund information and contact support if necessary. |
| Payment method unavailable | Check the available payment options during checkout. |
Payment Checklist
Before completing your payment:
- Check the products in your order.
- Check the quantity.
- Check the product price.
- Check the delivery information.
- Check the total amount.
- Select an available payment method.
- Confirm the payment carefully.
- Keep your transaction information.
Need Help?
If you have a payment problem, first check your order and payment status.
You can also visit Go Dokan and open the Account or Contact section.
For additional help, see: